ALERTS

LOW WATER PRESSURE - November 13, 2018

LOW WATER PRESSURE - TOWN OF JONESBORO The water well problem that created low pressure for many... [more...]

BROKEN WATER LINE REPAIRED - October 16, 2018

The broken water line in front of Jonesboro-Hodge Elementary School at 2105 South Polk Avenue has... [more...]

BROKEN WATER LINE ON SOUTH POLK AVENUE - October 16, 2018

A water line has broken in front of Jonesboro-Hodge Elementary School at 2105 South Polk Avenue.P... [more...]

09/24/2018 POWER RESTORED - September 24, 2018

10:22am - Entergy Electric Co has restored power to residents and/or businesses affected by the o... [more...]

Power Outage - September 24, 2018

Power Lines are down near Polk Avenue and the Jackson Parish Bank. Entergy Electric Co is current... [more...]

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Utilities

Contact Numbers 

Customer Service
Account, billing, and start/stop service information
318-259-2385
Report an Outage/Leak - Public Works 318-259-5031
Report an Outage/Leak - AFTER HOURS 318-475-1445

Current Rates

RESIDENTIAL RATES  
IN-Town Limits Water 16.00 per month minimum up to 2,000 gallons
4.50 per month per 1,000 gallons after 2,000
IN-Town Limits Waste Water 9.00 per month minimum up to 2,000 gallons
2.00 per month per 1,000 gallons after 2,000
OUT-Town Limits Water 24.00 per month minimum, up to 2,000 gallons
5.00 per month per 1,000 gallons after 2,000
OUT-Town Limits Waste Water 11.00 per month minimum up to 2,000 gallons
2.25 per month per 1,000 gallons after 2,000

 

COMMERCIAL RATES  
IN-Town Limits Water 20.00 per month minimum up to 2,000 gallons
4.50 per month per 1,000 gallons after 2,000
IN-Town Limits Waste Water 16.00 per month minimum up to 2,000 gallons
2.25 per month per 1,000 gallons after 2,000
OUT-Town Limits Water 30.00 per month minimum up to 2,000 gallons
5.00 per month per 1,000 gallons after 2,000
OUT-Town Limits Waste Water 20.00 per month minimum up to 2,000 gallons
2.25 per month per 1,000 gallons after 2,000

 

DEPOSITS  
Residential (Buyer/Owner) 80.00
Residential (Renter/Lessee/Tenant) 125.00
Commercial 150.00

 

NEW METER/TAP INSTALLATIONS  
Residential Water Meter (3/4" x 5/8" standard meter) 350.00
Residential Water Meter (larger than standard) Actual Cost
Commercial Water Meter Actual Cost
Residential Sewer Tap Actual Cost
Commercial Sewer Tap Actual Cost

 

GARBGAGE
All customers inside city limits are required to have garbage pick-up.
 
Garbage/Trash Receptacle 15.00 per receptacle

Fees

FEES  
Safe Drinking Water (SDW) Fee 3.00 per quarterly bill
Late Penatly (assessed after the 15th) 10 percent of bill due
Late Assessment Fee (assessed after the 25th) 30.00
Reconnection Fee 30.00
Moving/Transfer Fee 20.00
Non-Sufficient Funds (NSF)/Returned Check Fee 25.00

 

ONLINE/PHONE CONVENIENCE FEE SCHEDULE 
 
Amount of Utility Bill Convenience Fee
up to 150.00 3.95
150.01 to 300.00 4.95
300.01 to 600.00 6.95
600.01 to 999.99 9.95
1,000.00 or more 5 percent of bill

Important Dates

UTILITY BILL DUE DATE
15th day of the month, or next business day

NOTE: Payments must be received by the due date in order to avoid late fees, including payments submitted by mail, regardless of what date is written or printed on the form of payment or postmark. Payments made through the after-hours dropbox are not considered received until the following business day, regardless of the date written or printed on the form of payment.

LATE FEE DATES  
Late Penalty 16th day of the month, or next business day
Late Assessment Fee 26th day of the month, or next business day

Start New Services

In order to begin utility services with the Town of Jonesboro, a prospective user must complete and sign our Utility Service Application. Applicants must provide a rental or lease agreement or other document as evidence of residency/occupancy.

Once we receive a new service application, we will begin processing the application and issue a work order to begin service. New service applied for before 3:00 p.m. can be turned on the same day. New service applied for after 3:00 p.m. will not be turned on until the following business day. If a new meter installation is required, the start of new service will be delayed. (Please contact Town Hall regarding specific delays in reference to new meter installations.)

Termination of Services

In order to terminate utilitiy services with the Town of Jonesboro, an account holder must complete and sign a Refund Request Form.

Once a request is filed, termination of services will begin being processed. Upon termination, meter deposits, except for any outstanding balance, will be returned to account holders 30 days after termination. In order to receive a full deposit refund, the last bill on the account must be paid in full.

IMPORTANT: Failure to terminate services will result in reoccuring charges, with applicable fees.

Water Quality Reports

For more information on our water system, sample results, and quality, visit the Department of Health & Hospitals website